On 2/11/23 we brought this graphics card in as it is not working properly. Now, to start off the salesman stated" hassle free returns, bring in the item and it will be exchanged or refunded " They say the same spiel over and over. We had purchased an RTX 3070 graphics card on 12/22/20, with a 3 year protection plan. Especially if they continue to charge me incorrectly for the items that should be covered under warranty, which is at this point almost completely used up less than 12 months after purchase.ġ. I can't afford to continue checking in my computer for 3 weeks at a time only for another component to likely fail just a few weeks or months after getting it back from them. Again, the details are fully documented in supporting documents, along with my receipts. I had to complain to get my RAM, SSD, CPU and the GPU back from them even though my PC was “ready for pick up”. I have been up there multiple times, including one time where they returned my computer case to me saying it was good to go and it was missing almost all of my computer components. The employees at the store were unable to agree how the warranty worked every time I went. I went to the store to try to resolve this on the 11th of August 2022 and have been led on a run around of a journey which is fully documented in supporting documents. It never properly came on, with the PSU shorting out and damaging everything. I have had significant issues with it since I built it on the evening of August 10th 2022. I purchased a PC on Tuesday August 9th, 2022 late in the evening from Micro Center, along with a 2 year warranty. Replacement cost will be the responsibility of the customer. Of replacing the drive with a new one that is not failing and reinstall Windowsįor him at no charge since the customer said, “the device will be used in this
What the store will do is extend the courtesy Keeping the unit the way it was bypassing the BIOS login. That the unit never powered on at check in, and the customer was content in There are 22 entries by the tech (attached),Īs well as, the text messaging between the tech and customer which summarizesĪnd speaks to the customer’s awareness of what possibly caused his issues-being Power on, and he mentioned he was concerned that plugging in the unit with aĭamaged dc jack may have damaged his Motherboard. His complaint is that when **** checked it in for service, the unit did not
He noted that theĬustomer’s statement is different from the diagnostic results provided to
0 kommentar(er)
